Welcome to the website for Compass Neuro (“Website”), currently available at  DrAndreaDouglas.com and expected to transition to CompassNeuro.com, with  DrAndreaDouglas.com forwarding to that address. This Website is owned and  operated by Compass Neuro, LLC and Compass NeuroSpine, PLLC (collectively,  “Compass Neuro,” “we,” “us,” or “our”).  

By accessing or using this Website, including submitting a contact form or requesting  information or scheduling assistance, you agree to these Terms and Conditions  (“Terms”). If you do not agree, please do not use this Website.  

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1. Purpose of This Website  

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This Website is intended to provide general information about Compass Neuro and its  services and to allow visitors to:  

• Learn more about the practice;  

• Request additional information;  

• Request to be contacted; and  

• Request scheduling or be contacted regarding a discovery appointment.  

 

Submitting a form through the Website does not guarantee an appointment,  consultation, or acceptance as a patient.  

 

2. No Emergency Use  

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This Website is not intended for medical emergencies or urgent situations.  

If you are experiencing a medical emergency, call 911 or go to the nearest emergency  room immediately. Do not use this Website to send urgent or time-sensitive medical  information.  

 

3. No Medical Advice  

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The content on this Website is provided for general informational purposes only and is  not medical advice, diagnosis, or treatment. Your use of this Website does not create a  provider-patient relationship with Compass Neuro, Dr. Andrea Douglas, or any affiliated  entity unless and until either Compass Neuro agrees to provide services and all  required intake and consent steps are completed. 

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4. Appointment and Contact Requests 

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If you submit a form requesting more information or asking to be contacted for  scheduling, that submission is only a request. An appointment is not scheduled unless  and until it is confirmed by Compass Neuro.  

We may need additional information before scheduling, and we reserve the right to  accept, decline, reschedule, or cancel requests as appropriate.  

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5. Information You Submit  

 

You agree that any information you submit through the Website will be accurate and  complete to the best of your knowledge and that you have the authority to provide it.  

Please do not include unnecessary sensitive or highly detailed medical information in  general website forms unless specifically requested.  

 

6. Consent to Communications  

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By submitting your contact information through the Website, you authorize Compass  Neuro to contact you regarding your inquiry, request for information, or scheduling  request using the information you provide, including by phone, voicemail, email, and,  where permitted, text message.  

Message and data rates may apply for text messages, depending on your mobile  carrier.  

 

7. Privacy  

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Your use of this Website is also subject to our Privacy Policy and, if applicable, our  Notice of Privacy Practices.  

While we take reasonable steps to safeguard information submitted through the  Website, no method of transmission over the internet or electronic storage is completely  secure.  

 

8. Third-Party Services  

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This Website is hosted through Wix and may rely on third-party providers to support  website operations, communications, scheduling, and payments. These may include:  

• Elation EMR, for scheduling and certain communications;  

• Stripe, for payment processing; and 

• RingRx, for certain communications, including calls, text messages, and fax

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By using this Website, you understand that information may be processed through  these service providers as needed to operate the practice and respond to your request. 

We are not responsible for the separate terms, privacy policies, or service interruptions  of third-party platforms. 

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9. Website Availability  

 

We do not guarantee that the Website will always be available, uninterrupted, secure, or  error-free. We may update, change, suspend, or discontinue the Website or any part of  it at any time without notice.  

 

10. Acceptable Use  

 

You agree not to misuse the Website. This includes not attempting to interfere with the  Website’s operation or security, submit false information, upload malicious code, or use  the Website in violation of applicable law.  

 

11. Intellectual Property  

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All content on this Website, including text, branding, graphics, logos, images, and  design, is owned by Compass Neuro or used with permission and is protected by  applicable intellectual property laws.  

You may use the Website for personal, non-commercial use only. You may not copy,  reproduce, distribute, or exploit Website content without prior written permission.  

 

12. Disclaimer of Warranties  

 

This Website is provided on an “as is” and “as available” basis. To the fullest extent  permitted by law, Compass Neuro disclaims all warranties, express or implied, including  warranties of merchantability, fitness for a particular purpose, and non-infringement.  

 

13. Limitation of Liability  

 

To the fullest extent permitted by law, Compass Neuro, LLC, Compass NeuroSpine,  PLLC, and their owners, officers, employees, contractors, and agents will not be liable  for any indirect, incidental, consequential, special, or punitive damages arising from or  related to your use of, or inability to use, this Website.  

 

14. Minors 

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This Website is not intended for use by children without the involvement of a parent or  legal guardian. If you submit information on behalf of another person, you represent that  you have authority to do so.  

 

15. Governing Law 

 

These Terms are governed by the laws of the State of Connecticut, without regard to  conflict of law principles. Any disputes arising out of these Terms or your use of the  Website shall be resolved in the appropriate courts located in Fairfield County,  Connecticut.  

 

16. Changes to These Terms  

 

We may update these Terms from time to time. Any revised version will be posted on  this page with an updated effective date. Your continued use of the Website after  changes are posted means you accept the revised Terms.  

 

17. Contact  

 

If you have questions about these Terms, please contact:  

Compass Neuro, LLC 

Compass NeuroSpine, PLLC  

49 Lake Avenue, LL3  

Greenwich, CT 06830  

(203) 721-7487  

hello@compassneuro.com