Privacy Policy
Compass Neuro and DrAndreaDouglas.com
1. Overview
Compass Neuro, LLC and Compass NeuroSpine, PLLC (together, "Compass Neuro," "we," "our," or "us") respect your privacy and are committed to protecting the personal information you share through our website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a contact or scheduling form, request to be contacted, or begin the process of scheduling a discovery appointment.
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This policy applies to information collected through the Compass Neuro website and related online communications and practice communications. It is intended to work alongside any separate Notice of Privacy Practices that may apply once you become a patient or once your information is maintained as part of a medical record.
For clarity, services may be offered, administered, or communicated through Compass Neuro, LLC and/or Compass NeuroSpine, PLLC depending on the nature of the relationship, scheduling, clinical services, and business operations.
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2. Information We Collect
Depending on how you use the website, we may collect the following categories of information:
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Contact information, such as your name, phone number, email address, and preferred method of contact.
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Scheduling information, such as whether you are requesting a discovery appointment, preferred dates or times, and basic administrative details needed to follow up with you.
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Information you choose to share in a message or intake form, which could include general information about your interest in services and, if you provide it, limited health-related information.
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Technical and website usage information, such as IP address, browser type, device information, pages visited, and information collected through cookies or similar technologies used by Wix or enabled website tools.
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Payment-related information when you make a payment through Stripe. Payment card details are generally collected and processed by Stripe rather than stored directly by Compass Neuro through the website.
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3. How We Use Your Information
We may use the information we collect to:
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Respond to your inquiries and provide requested information about Compass Neuro services
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Contact you to schedule, confirm, or follow up regarding a introductory strategy session.
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Review whether Compass Neuro may be an appropriate fit for your needs based on the information you voluntarily submit.
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Create or update administrative or clinical records if you proceed with services and your information is entered into our electronic medical record system or related practice systems.
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Process authorized payments through Stripe and reconcile related billing records.
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Operate, maintain, secure, and improve the website and user experience.
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Comply with legal, regulatory, risk-management, and record keeping obligations
​4. Wix Website Platform, Cookies, and Analytics
The Compass Neuro website is hosted on Wix. As a result, certain website data may be collected or stored through Wix’s infrastructure and related tools used to operate the site. Wix explains that websites using its platform may use cookies and similar technologies, including cookies associated with Wix features or third-party integrations enabled on the site.
We may use necessary website technologies to operate the site and, if enabled, analytics or similar tools to understand website usage. If non-essential cookies or analytics tools are used, Compass Neuro should configure an appropriate cookie banner and consent settings through Wix. Wix provides privacy and cookie-management tools for site owners, including features to help block non-essential cookies and let visitors manage data-sharing preferences.
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5. Scheduling, Medical Information, Elation EMR, and RingRx Communications
If you request an appointment or otherwise move forward with services, some of your information may be entered into Elation Health’s electronic medical record (EMR) platform for scheduling, administrative intake, and clinical record keeping. Elation describes its patient-facing tools as supporting interactions such as scheduling appointments and patient communications.
Compass Neuro may also use RingRx for certain communications and practice operations, including phone calls, text messages, voicemail, and fax communications related to scheduling, follow-up, coordination of care, referrals, or other practice administration. RingRx describes its platform as supporting healthcare communications such as voice, text, video, and fax services.
Please do not submit highly sensitive medical information through a general website contact form unless specifically requested. Once information is received and incorporated into patient records, the EMR, or practice communication systems, it may be subject to additional healthcare privacy and security requirements, including HIPAA where applicable.
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6. Payments and Stripe
Compass Neuro generally does not need to store full payment card numbers on its website. Instead, payment details should be submitted through Stripe’s secure payment tools or otherwise handled within the payment workflow you implement.
7. When We Share Information
We may share personal information in the following circumstances:
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With service providers that help us operate the website, scheduling workflow, EMR, payment processing, communications, hosting, security, or practice operations.
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With Wix, Stripe, Elation Health, RingRx, or other vendors as needed to provide the services you request and maintain our systems.
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If required by law, subpoena, court order, regulatory request, or other legal process.
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To protect the rights, safety, or property of Compass Neuro, our patients, or others.
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As part of a business transition such as a reorganization, merger, sale, or transfer of assets, subject to applicable legal requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to respond to requests, manage scheduling, maintain business and medical records, support communications, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may differ depending on whether the information remains only as a website inquiry or becomes part of a patient record or communication record.
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, internet transmission, email, or electronic storage system is completely secure. For that reason, we cannot guarantee absolute security.
10. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or limitation on certain personal information. You may also have choices about marketing communications, cookies, or analytics settings. Certain records may need to be retained to comply with healthcare, billing, legal, or record keeping obligations.
To exercise a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
11. Children’s Privacy
This website is not intended for children to use independently. If you believe a child has submitted personal information through the website without appropriate authorization, please contact us so we can review and address the issue.
12. Third-Party Links and Services
The website may contain links to third-party websites or tools. We are not responsible for the privacy, security, or content practices of third parties. Please review the privacy policies of those third parties directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date below. Your continued use of the website after an update signifies your continued interaction with the site under the revised policy.
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14. Contact Information
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
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Practice Name: Compass Neuro
Email: hello@compassneuro.com
Phone: (203) 721-7487
Mailing Address: 49 Lake Avenue, LL3; Greenwich, CT 06830
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Effective Date: April 1, 2026